Privacy Policy

About this policy

This privacy policy applies to this website, which is operated on behalf of Balmain NB Corporation Limited ACN 107 505 760, and Balmain NB Commercial Mortgages Limited ACN 074 619 980 and their related bodies corporate (we, us and our). However, some of our related bodies corporate may have their own privacy policies which you may find on their websites.

We are committed to protecting your privacy.

This policy explains how we collect, use, and manage your personal information. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Collection and use of information

We may collect and hold personal information which we collect from you directly or via your use of our services. The types of personal information we collect and hold include:

• name;
• address;
• email address;
• telephone number;
• date of birth;
• job title and employer (if you are dealing with us on behalf of your employer);
• drivers licence and passport details;
• tax file number;
• bank account details (for distribution payments);
• details of the products and services that you have purchased from us or which you have enquired about; and
• information that you have provided to us through our questionnaires, forms and surveys, investment applications, subscription services and online expert chat or through other means.

We generally do not collect personal information about you from other sources except in the limited ways described below

In some circumstances we are also required to collect information in accordance with laws that apply to our business. In particular, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) requires us to collect personal information about investment or mortgage applicants when verifying their identities.

If you do not provide us with the personal information described above, we may not be able to engage with you, either in the way we ordinarily do or at all. Depending on our relationship with you, this may mean that we are limited or prevented in respect of entering into a contract with you, responding to your enquiries, or processing your investment or mortgage application or providing you with subscription services.

Information from third party websites

Our website also contains links to the websites of third-party providers of goods and services (Third Party websites). If you have accessed third-party websites through our website and if those third parties collect information about you, we may also collect or have access to that information as part of our arrangements with those third parties.

Where you access a third-party website from our website, cookie information, information about your preferences for products or services or other information that you have provided about yourself may be shared between us and the third party.

Advertising and tracking

When you view our advertisements on a third-party website, the advertising company uses 'cookies' and in some cases 'web beacons' to collect information such as:

• the server your computer is logged onto;
• your browser type;
• the date and time of your visit; and
• the performance of their marketing efforts.

When you access our website after viewing one of our advertisements on a third-party website, we authorise the advertising company to collect information on how you utilise our website (e.g. which pages you view) and whether you complete an online application.

Cookies

We use ‘cookies’ to provide you with better and more customised service and with a more effective website.

A ‘cookie’ is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your internet browser.

We use cookies and collect and use personal information for different purposes such as:

• to collect your IP address for your interaction with various parts of our website;
• to allocate a unique number to your internet browser;
• to customise our website for you and to administer our website;
• for statistical purposes;
• to identify if you have accessed a Third Party Website; and
• for security purposes.

Online applications

When you send a completed online application to us, we retain the information contained in that application. We are able to then use that information to provide any financial or credit services that you require.

You can also suspend and save online applications, so you can complete and send the applications at a later time. If you suspend or save your application, the information that you have entered will be retained in our systems so that you may recover the information when you resume your application. Online applications that have been suspended or saved may be viewed by us.

Purposes for collecting, holding, using and disclosing personal information

We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities. We collect, hold, use and disclosure your personal information for the following purposes:

• identifying our applicants and conducting appropriate checks;
• understanding our applicant’s requirements;
• checking that the information we collect and hold about applicants is accurate, complete and current;
• assisting us to manage, train and develop our employees and representatives;
• managing complaints and disputes;
• providing individuals with the products or services they have requested;
• managing our relationship with individuals;
• protecting individuals and ourselves from error or fraud;
• complying with regulatory requirements;
• providing products and services to individuals and sending communications requested by an individual;
• answering enquiries and providing information or advice about existing and new products or services;
• providing clients with access to protected areas of our website;
• assessing the performance of our website and improving the operation of our website;
• conducting business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
• the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of us and our contractors and service providers;
• updating our records and keeping individuals’ contact details up to date;
• complying with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

Disclosure of personal information

We may disclose an individual’s personal information to:

• Finance brokers, mortgage managers, and persons who assist us to provide our products to you;
• financial consultants, accountants, lawyers and advisers
• financial advisers, authorised representatives, guarantors and co-applicants of investment applicants;
• any industry body, tribunal, court or otherwise in connection with any complaint regarding the approval or management of your loan – for example if a complaint is lodged about us or the lender;
• our related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by individuals, and to otherwise provide products and services to individuals including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors and professional advisors such as accountants, lawyers, business advisors and consultants;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
• organisations and government agencies as required or authorised by law.

We may combine or share any information that we collect with information collected by any of our related bodies corporate.

Security of information

The security of your information is very important to us.

All personal information held by us is stored on secure servers in Australia. We use a variety of technical and organisational security techniques, including encryption and authentication, to help with the protection and maintain the availability, security and integrity of individuals’ personal information. We take all reasonable steps to protect the information in our systems from misuse, interference, loss, and any unauthorised access, modification or disclosure.

If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.

We take reasonable steps to preserve the security of cookie and personal information in accordance with this policy. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

Direct marketing

We will not use or disclose sensitive information about you for direct marketing purposes unless you have consented to that kind of use or disclosure.

We may use your personal information for direct marketing purposes. If you do not wish to receive direct marketing communications from us or from other organisations, or wish to know the source of the information being used, you may submit a request via the unsubscribe link located at the bottom of the direct marketing communications. We will respond to your request as soon as practicable.

Disclosure to overseas entities

We do not generally disclose personal information obtained from cookies to overseas entities in the course of our activities.

Accessing and correcting your personal information

We take reasonable steps to make sure the personal information we collect is accurate and complete. You have a right to request access to your personal information and that it be updated or corrected if necessary. When you request access to information we hold about you, we will usually provide it to you in an electronic form. In order to protect your privacy, we will ask you to verify your identity before giving you access to the information.

In a limited number of circumstances permitted under privacy law, we may refuse to give you access to your personal information. If we do not provide you with access or correction of your personal, we will provide you with reasons for our decision.

You can ask for access or correction of your personal information by contacting us by using the contact details set out below.

Complaints

If you have a complaint about how we have dealt with your personal information, please contact us using the details below. We will acknowledge your complaint within seven days and investigate your complaint and provide you with a formal response, usually within 30 days. In some cases, we may ask you to make your complaint in writing so that we can consider the details of your complaint properly. If the circumstances of your complaint are complex and we need additional information or time to provide you with a formal response, we will contact you to let you know. We may also need to verify your identity in order to resolve your complaint.

If you are not satisfied with our response, please contact us.

The Complaints Officer’s contact details are:

Postal Address: GPO Box 3570, Sydney NSW 2001
Telephone: (02) 9232 8888.
Fax: (02) 9232 8588
Email: complaints@balmain.com.au
Website: www.balmain.com.au

What if the issue is not resolved?

If however, despite our best efforts, an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers. We are a member of AFCA and AFCA is an external dispute resolution scheme that is recognised by the Office of the Australian Information Commissioner (OAIC).

Complaints may be made in writing to:

Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.

Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
Website: http://www.afca.org.au

Alternatively, you may lodge a complaint with the OAIC (enquiries@oaic.gov.au or www.oaic.gov.au).

Changes to our privacy policy

We constantly review our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice. As a consequence we may change this privacy policy from time to time or as the need arises. Updates to this privacy policy will be posted on our website.

This privacy policy was last updated in August 2021.